Verizon: Awesome product, terrible customer service.
I booked FiOS service, and requested an installation date of (what I thought) would be this Thursday.
Apparently, the number I provided to transfer was not able to be transferred (fine). A few days after I booked it, I visited their ‘/whatsnext’ website, only to find that: Instead of notifying me of the issue, Verizon cancelled my contract, and assumed I’d start a new one.
I took the bait. I booked a new contract (at a slightly higher price than the promotional price I got the first time). The service was supposed to be installed today.
I woke up, went to the ATM to get money to tip the nice Verizon man, and wifesourced (Sam Cole TM) the job.
My wife had called yesterday to confirm, knowing that wrath that cometh from a computer programmer not having internet for a weekend. She gave them her contact number to replace mine.
Today, the day of the big install, Verizon never showed up. Around 4, my wife got nervous and called the customer support line.
Sitting on hold for a while, she finally got through to someone who said that they tried to call yesterday to confirm and no one answered.
MY WIFE TALKED TO YOU YESTERDAY, AND CALLED TO CONFIRM HERSELF.
The soonest they could reschedule would be next Wednesday. That’s absolutely unacceptable. Leveraging your amazing (high demand, superior) product to f**k your customers is terrible business.
I called to tell someone how mad I was, but they got me again. They talked to me (after putting me on hold for 20 minutes).. and then, redirect me to an answering machine. Literally, an answering machine. One that asked me to leave my name, number, address, and technical issue - and the delivery department would get back to me at their earliest convenience. What?
The previous owners had FiOS too, just drop off the boxes - I’ll hook them up myself
Special Awesome Note: This reminds me amazingly of the LAST TIME I HAD FIOS INSTALLED (link back to blog post pending).
